Staff Travel

Getting set up

If we have an email address on your record in the booking system you can use the Password Recovery page to set yourself a new password.

1. Click here to open the password recovery page.
2. Enter your ID card number as the Customer ID and click the blue link underneath.
3. You’ll get an email to your wightlink.co.uk email address with a link.
4. Click the link in the email and set yourself a password.
5. Download the Wightlink app in the Apple App Store or Google Play.
6. Login with your staff ID number and the password you just set up.

If you like using the app don’t forget to rate it 5 stars in your app store – if you have feedback on what we can improve please send it to website@wightlink.co.uk.

Troubleshooting and FAQ

I don’t know my ID number

It’s the 4 or 5-digit number on your ID card.

I don’t know the password.

Try using the password recovery to set a new one.

• Go to the Password Recovery page
• Enter your ID card number as the ‘customer ID an tap where it says, ‘Forgot your details or can’t get in?’
• Check your email we’ll send you an email with a link
• Click the link in the email and enter your new password twice
• Go back to the login page and try with the new password

I didn’t get the password recovery email

The email will be sent to your Wightlink email address, but if you previously registered a private email address to your staff account check that mailbox. You can also check your junk/spam/clutter folder.

We might not have an email address on your record in the booking system. Contact us using this form and we will set it up for you.

I already use the app with another login

You can still do that if you like but you won’t be able to book staff travel through it. To switch; log out and then log in with your staff account.

My Wightlink email is on another account

We recommend you use an email address on only one Wightlink staff/customer account to save issues logging in.