Conditions of Purchase

• To apply for a Multilink Vehicle Pass you must be an Isle of Wight resident/home owner and provide proof of residency and photo ID for all registered users of your pass.
• Up to two additional people can be added to pass but must live in/own the same property as the main Pass holder.
• We accept driving licence, utility bills, council tax bills or bank statements as proof of residency.
• We accept photo driving licence, passport or HM Forces ID cards as proof of photo ID.
• Photo ID must be shown when purchasing and travelling.
• If photo ID cannot be produced when travelling, you will be charged the full standard fare and no retrospective refunds will be given.
• Main Pass holder, second registered user or third registered user must drive or be a passenger of the vehicle using a Multilink Pass.
• Passes are valid for travel within one year from purchase or date of top up.
• Wightlink reserves the right to cancel, without refund, any Multilink Pass we reasonably believe has been misused.
• Passengers, their luggage and their vehicles are subject to Wightlink’s General Conditions for the Provision of Ferry Services at (wightlink.co.uk/terms) and Multilink Product Guide at (wightlink.co.uk/multilink).

Important

• The number of spaces available for Multilink Pass bookings is limited to a minimum of 10% on all sailings. We strongly recommend booking in advance.
• Only the main Pass holder can top up, make, amend or cancel bookings online.
• Top ups must be purchased in the same denomination as originally purchased.
• We will replace any lost or stolen Pass on presentation of photo ID at a Wightlink ticket office and will charge an administration fee.

Refunds and Cancellations

• Multilink Passes can be returned up to 30 days after expiry for a refund.
• Refunds are calculated at 75% of the value of the remaining, unused single journeys.
• Passes can be returned with a letter detailing your sort code, bank account number and signature. Send to Contact Centre, Wightlink Ltd, Gunwharf Road, Portsmouth, PO1 2LA.
• No refunds will be considered on Passes more than 30 days after expiry.
• Cancellations made up to 1 hour before scheduled sailing time will be credited back to your Pass.
• Cancellations made within 1 hour before scheduled sailing time will not be credited back to your Pass.
• Any booked journeys that are not cancelled or used will not be credited back to your Pass.
• Report lost or stolen Passes as soon as possible (wightlink.co.uk/contactus). We will refund any travel which was made without your permission only if it occurred after you reported your Pass lost or stolen.